Privacy & Cookie Policy

Effective Date: 10/11/2025

Last Updated: 10/11/2025

1. Introduction

FLUENT AI Solutions, LLC (“FLUENT AI,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy & Cookie Policy (“Policy”) explains how we collect, use, store, and protect your information when you interact with our websites, products, and services (“Services”).
By using our Services, you agree to this Policy and our Terms of Service. If you do not agree, do not use our Services.

2. Scope

This Policy applies to all websites, applications, software tools, and automation systems operated by FLUENT AI Solutions, LLC, including any associated cloud, desktop, or on-premise deployments.
It covers:
  • Information collected directly from users or clients
  • Information automatically collected through system logs or cookies
  • Data provided by third parties acting on behalf of our clients

3. Information We Collect

We may collect the following categories of information:
a. Personal Information: Name, email address, phone number, job title, company name, and billing details.
b. Account Information: Usernames, login credentials, security questions, and profile preferences.
c. Client Data: Any documents, invoices, spreadsheets, or other files uploaded to our Services as part of automation or AI processing. This data belongs to you or your company.
d. Usage Data: Browser type, device information, IP address, pages visited, and timestamps - collected only for security and operational performance.
e. Cookies and Tracking: We use a single, essential session cookie to maintain secure login and preserve session continuity while you navigate our website.
  • It does not collect personal data.
  • It does not track you across other websites.
  • It expires automatically when your browser session ends.
If you disable cookies in your browser, the site may not function properly.

4. How We Use Your Information

We process information to:
  • Provide, operate, and improve our Services.
  • Manage user authentication and secure sessions.
  • Process payments and invoices.
  • Respond to inquiries and provide technical support.
  • Send account notices, system updates, and service communications.
  • Monitor system integrity, prevent fraud, and enhance cybersecurity.
  • Comply with legal obligations or enforce contractual rights.
AI & Automation Use:
When using our automation or AI tools, Client Data may be processed in anonymized or aggregated form solely to improve system performance, security, or accuracy — never to train third-party models or share data externally.

5. Lawful Basis for Processing

We collect and process personal data under one or more of the following lawful bases:
  • Your consent.
  • Performance of a contract or pre-contractual steps.
  • Compliance with legal obligations (tax, accounting, data-protection).
  • Legitimate business interests (security, fraud prevention, analytics).
For international users, processing aligns with Articles 6(1)(a)–(f) of the EU General Data Protection Regulation (GDPR).

6. Sharing Your Information

We do not sell or rent personal information.
We may share limited information only with:
  • Service Providers: trusted vendors providing hosting, payment processing, or analytics, under confidentiality agreements.
  • Legal Authorities: when required by law, subpoena, or governmental order.
  • Business Transfers: in the event of a merger, acquisition, or sale (with notice provided).
All third parties must meet our data-security standards and sign data-processing agreements.

7. Data Retention

We retain personal data only as long as necessary to:
  • Deliver and support our Services, or
  • Comply with record-keeping, tax, and legal obligations.
After that period, data is securely deleted or anonymized.
Client-uploaded data can be deleted at any time upon written request.

8. Your Rights

Depending on your location, you may have the right to:
  • Access the personal data we hold about you.
  • Request correction or deletion of inaccurate information.
  • Restrict or object to processing.
  • Request data portability in machine-readable form.
To exercise these rights, contact contact@fluent-aisolutions.com.
We will verify your identity and respond within 45 days as required by La. R.S. 51:3071 et seq. and applicable U.S. privacy law.

9. Security Measures

We use industry-standard safeguards to protect your information, including:
  • TLS/SSL encryption in transit
  • AES-256 encryption at rest (where applicable)
  • Role-based access control
  • Multi-factor authentication for administrators
  • 24/7 system monitoring
No system is 100% secure, but we continuously enhance our protections.
If a breach occurs, we will notify affected Louisiana residents per Louisiana Data Breach Notification Law (La. R.S. 51:3071–3077).

10. Children’s Privacy

Our Services are not directed to children under 13 years of age.
We do not knowingly collect data from children.
If we discover such data has been collected, we will promptly delete it.

11. International Transfers

If you access the Services from outside the United States, your data will be processed in the U.S., where privacy laws may differ.
By using the Services, you consent to this transfer and processing.

12. Automated Decision-Making

FLUENT AI does not use automated systems to make decisions that produce legal or similarly significant effects without human oversight.
Any AI-assisted processes remain supervised by authorized personnel.

13. Communications and Opt-Outs

You may receive service-related or marketing communications from us.
You can unsubscribe from non-essential emails by clicking the “unsubscribe” link or contacting contact@fluent-aisolutions.com.
Essential communications (e.g., billing, security alerts) cannot be opted out of.
Our Services may contain links to third-party websites or integrations.
We are not responsible for the content, privacy practices, or security of those external sites.

15. Updates to This Policy

We may update this Policy periodically.
Material changes will be announced via email or prominent notice 30 days before the new effective date.
The “Last Updated” date at the top of this Policy reflects its latest version.

16. Contact Information

For questions, requests, or privacy-related concerns, contact us at:
FLUENT AI Solutions, LLC
1077 Hwy 3072, Ruston, Louisiana 71270
contact@fluent-aisolutions.com
https://www.fluent-aisolutions.com
This Policy complies with:
  • Louisiana Consumer Data Privacy Act (effective July 1, 2025)
  • Louisiana Data Breach Notification Law (La. R.S. 51:3071–3077)
  • U.S. Federal Privacy Principles (FTC Act, COPPA, CAN-SPAM)
  • EU/UK GDPR (for international clients)
  • NIST SP 800-53 security best practices
FLUENT AI uses one essential session cookie only.
  • Purpose: maintain secure sessions during login and navigation.
  • Duration: deleted automatically when you close your browser.
  • Type: first-party; not shared or sold.
Because this cookie is strictly necessary, consent is not required.
You may disable cookies in your browser, but doing so may affect site performance.